Support
Most things can be sorted from inside the app in a couple of taps. If yours is not one of them, we are one email away.
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How do I change my preferences?
Open Settings in the app. Your region, film and TV genres, age ratings and streaming services can all be changed whenever you like, and your recommendations update to match. You are not stuck with the answers you gave when you first opened the app.
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I have paid to remove ads but they are still showing
Open Settings and choose Restore Purchases. Remove Ads is a one off purchase tied to your Apple Account, so it restores on any device you are signed in on. If ads are still there afterwards, get in touch.
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How do I change my ad settings?
Cinemate asks for your ad consent the first time you open it. You can review or withdraw that consent at any time from the privacy options in Settings.
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I have forgotten my password
Use the forgotten password option on the sign in screen and you will be sent a reset link. If you signed in with Apple you do not have a Cinemate password, so sign in with Apple again instead.
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How do I delete my account?
Go to Settings and choose to delete your account. Your preferences and lists are removed along with the account. The app may ask you to sign in again first, which is a security step rather than a problem. This cannot be undone.
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Why can I not find a title I know exists?
Search covers films and television separately, so check you are looking under the right one. There is a switch at the top of the search screen.
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A film or show has the wrong information
Film and TV information comes from The Movie Database, a community maintained source. If something is wrong there it will be wrong in Cinemate. Corrections submitted to TMDB filter through to the app.
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Nothing here matches my problem
Get in touch and we will take a look. The more you can tell us about what you were doing when it went wrong, the quicker we can find it.